Frequently asked questions
Customer help and answers
Answers based on the current store, shipping and return information.
Which carrier is used?
The listed Standard shipping carrier is USPS. The shipping origin is 2781 Diane St, Latrobe, Pennsylvania, 15650, United States.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
What does Standard shipping cost?
Standard shipping is $8.00. Orders of $70.00 or more qualify for free Standard shipping where that rate is available at checkout.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
How can I contact the store?
Email support@8bitdous7.shop or call 432-693-5003. Support availability is Weekdays 9 AM to 5 PM.
Contact information
| Store | 8BitDo |
|---|---|
| Legal operator | 8bitdous7 |
| Business address | 2781 Diane St, Latrobe, Pennsylvania, 15650, United States |
| support@8bitdous7.shop | |
| Phone | 432-693-5003 |
| Support hours | Weekdays 9 AM to 5 PM |